How does the delivery process work?
- Once our system processes your order, your products are inspected thoroughly to ensure they are in perfect condition.
- After they pass through the final round of quality checks, they are packed and handed over to our trusted delivery partner.
- Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.
How are items packaged?
We package our products in boxes, which are covered in a plastic layer. Each product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.
We pride ourselves on the quality of our packaging.
What is the range of locations to which adorable ships its products?
Adorable ships throughout India!
My order has been shipped. Now how can I track it?
After placing your order, you will receive a confirmation message on your registered email and phone number. As we prepare and ship your order within 24 hours of the confirmation, you can then check the status of your package through the ‘Track’ button on the ‘My Order’s section. You can also choose to receive your order updates on WhatsApp.
What is the estimated delivery time?
We usually dispatch most orders within 1-4 business days (excluding Sundays and public holidays)
- Though we keep 95% of our catalog in our inventory, certain products need to be sourced directly from the brand itself.
- While we are trying our best to avoid this situation, these products might delay your order. However, in the case of international orders, product delivery may get delayed due to reasons attributable to logistics, public holidays, etc.
- If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of the order date.
My order will be shipped in multiple shipments? What does this mean?
Don’t worry! This is a completely normal situation. This just means that different parts of your order may have simply been shipped from our different warehouse locations. Rest assured, you will only have to pay the shipping/COD charge if applicable, on the first package you receive.
International orders, in most instances, will be shipped in their entirety as one shipment.
Are there any shipping charges applicable to my order?
- We have standard shipping charges for most addresses.
- India shipping charges – A flat Rs.70 charge is applied to all orders below Rs.299, while there is free shipping for all orders above Rs.299.
- International shipping charges(When Available)-A flat rate of Rs.500 will be charged for all orders below Rs.5000, while there is free shipping for all orders above Rs.5000.
- We are currently not accepting Cash on Delivery orders below Rs.499 or above Rs.50,000.
Does Adorable ship outside India?
At present adorable ships are only to India. However, we are working on starting international delivery to US, UK, Australia and the UAE, so stay tuned!