This Privacy Policy outlines Flagstone Fashion’s approach to Data Protection and Privacy to fulfill its obligations under the applicable laws and regulations. This Privacy Policy applies to your Personal Information which is processed by us, whether in physical or electronic mode.
While you may be able to browse the platform (Website and App collectively referred to as “Platform”) from countries outside of India, however, please note we do not offer any product/service under this Platform outside India. By visiting the Platform or providing your information, you expressly agree to be bound by this Privacy Policy and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.
In this Privacy Policy, the expressions ‘Personal Information, ‘Data Subject’, ‘Controller’, ‘Processor’, and ‘Processing’ shall have the meanings given to them in the applicable privacy laws.
We are committed to treating data privacy seriously. You must know exactly what we do with your Personal Information.
Throughout this document, “we”, “us”, “our”, “ours”, and “Adorable” refer to Flagstone Fashions. Wherever we have said ‘you’ or ‘your’ or ‘Customer’, this means YOU
Who We Are?
Flagstone Fashions is a company incorporated and registered under the provisions of the Companies Act, 2013, and has its registered office at Flat No-60601, Indu Fortune Fields Gardenia Apartment, phase-13, KPHB Colony, Kukatpally, Hyderabad-500085. Flagstone Fashions is engaged in the business of facilitating selling, marketing, and retailing cosmetic and beauty products (“Business”) through the e-commerce Platform developed and owned by Flagstone Fashions and/or its parent company, and/or its affiliates or offline stores/events to conduct its Business.
Roles We Play
We play the role of a Data Controller when we collect and process Personal Information about you.
We play the role of a Data Processor when we collect and process Personal Information on behalf of another Data Controller
Our Commitment
We commit to protecting your privacy and hence our Information handling practices are continually reviewed to ensure compliance with the applicable Privacy laws and regulations
Personal Information Gathered by Adorable
The information we learn and gather from you, personal or otherwise, is used to register you, verify your identity to permit you to use the app, undertake transactions (including facilitating and processing payments), communicate with you, convey any promotional offers, services or updates associated with ADORABLE, and generally maintain your accounts with us. We also use this information to customize your experience and improve ADORABLE.
Information You Give Us:
We receive and store any information you provide while using ADORABLE or give us in any other way. You can choose not to provide certain information, but then you might not be able to use ADORABLE. We use the information that you provide for such purposes as opening your account, processing your transactions, responding to your requests, and communicating with you
Information We Collect About You:
We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies,” and we obtain certain types of information when your web browser accesses our Services. We may also receive/store information about your location and your mobile device, including a unique identifier for your device. We may use this information for internal analysis and provide you with location-based services, such as advertising, search results, and other personalized content.
We receive and store certain types of information whenever you interact with us. Depending upon the jurisdiction from where you might be accessing our Platform and as per applicable laws:
- You may be served different types of cookies such as strictly necessary cookies, performance cookies, etc. For example, if you are an international user accessing our Platform, we only collect strictly necessary data for the functioning of our Platform.
Information From Other Sources:
We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.
Categories of Personal Information
Categories of Personal Information collected and processed by us are as follows;
Demographic & Identity data
- Contact details such as Name, email address, contact number, shipping address, country, date of birth, profile picture
- Open data and public records such as information about YOU that is openly available on the internet
- Details such as Transaction amount, Bank Name, Card Type, and Card number.
Online Identifiers and other Technical Data
- Location details such as data we get about your location, IP address, logs, or from where you connect a computer to the internet
- Technical details such as device information, location, and network carrier when you use our mobile applications
- Communications details such as the Metadata and other Personal Information we get from communications done through e-mails, SMS, instant messages, and calls
- Usage data details such as data about how you use our Platform or web-based properties, pages viewed, etc.
Consent
By using the Platform and/ or by providing your information, you agree and consent to us collecting, storing, processing, transferring, using, and sharing your personal information (including sensitive personal information as per applicable law) that you disclose on the Platform with third parties or service providers for the purposes set out and following this Privacy Policy.
Purposes of Gathering Your Personal Information
We use your personal information to operate, provide, develop, and improve our products and services. These purposes include:
Purchase and Delivery of Products and Services
We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.
Provide, Troubleshoot and Improve ADORABLE
We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the ADORABLE.
Recommendations and Personalization
We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences and personalize your experience with ADORABLE.
Communicate With You
We use your personal information to communicate with you about ADORABLE via different channels (e.g., by phone, e-mail, chat).
Advertising
We use your personal information to display interest-based ads for features, products, and services that might be of interest to you.
COOKIES AND OTHER TRACKERS USED BY OUR DIGITAL PROPERTIES
Cookies are small text files that are placed on your computer by websites that you visit. Similarly, there are other types of trackers used. Likewise, Mobile Apps use requisite permissions and SDKs. These are used to make websites & apps work, or work more efficiently, as well as to provide information to the owners of the website/app.
Depending upon the jurisdiction from where you might be accessing our Platform and as per applicable laws, you may be served different types of cookies such as strictly necessary cookies, performance cookies, etc. We use cookies, permissions, and other trackers on our Platform to collect and process data to provide you with a better online experience as well as improve our services.
For more information about cookies, and how to disable them, visit http://www.allaboutcookies.org
Below are the categories of cookies used on our website along with a description of what they are used for
Strictly Necessary
These cookies are needed to run our website, to keep it secure if you are logged on, and to obey regulations that apply to us.
If you are a customer, they help us know who you are so that you can log on and manage your accounts. They also help us keep your details safe and private.
Performance
These cookies tell us how you and our other customers use our website. We combine all this data and study it. This helps us to:
- Improve the performance of our services
- Improve the products we provide
Most web browsers allow some control of most cookies through the browser settings. Please note disabling the ‘Strictly Necessary’ cookies may cause certain parts of our website to remain inaccessible to you.
We use other tracking mechanisms in addition to the above
- Pixel Tags
- Log Files
- Clickstream analytics
Do Not Track
Some web browsers have a “Do Not Track” feature. This feature lets you tell websites you visit that you do not want to have your online activity tracked. These features are not yet uniform across browsers. Our sites are not currently set up to respond to those signals.
Personal Information Disclosure
The adorable app contains third-party SDKs that collect personally identifiable information (PII). They use this information to better target users or provide elements of our products & services on our behalf of us. These third-party sites have separate and independent privacy policies.
Adorable Uses Three Types of SDKs:
SDKs
Purpose
Analytics
- Analyze in-depth detail about the visitors to our app
- Settle errors
- Better target users and
- Provide push notifications and digital ads to the users
- Example-Clevertap, Appsflyer, Crashlytics, Gamooga
Payment
- Complete customers’ payment transaction Example – Razor pays
Login
- Help users log in at Adorable Example – Google, Facebook.
Links to the Privacy Policies of the third-party service providers used by our application are given below:
FacebookRazorpay
We have appropriate contracts in place with our third-party partners. This means that they cannot do anything with your Personal Information which is outside of the scope permitted by us. They hold it securely and retain it only for the period specified in our contracts with them.
We might also disclose your Personal Information to appropriate authorities if we believe that it is reasonably necessary to comply with a law, regulation, or legal process, to protect the safety of any person, to address fraud, security, or technical issues, or to protect our rights or the rights of those who use our products & services.
Reasons for disclosing your Personal Information to other parties:
We may disclose your personal information to others where it is lawful to do so including where we or they:
- need to provide you with products or services
- where you have initiated a payment
- have a legal obligation to do so, e.g., to assist with detecting and preventing fraud,
- have a requirement in connection with regulatory reporting, litigation, or asserting or defending legal rights and interests
- have a legitimate business reason for doing so
- want to send you information and promotional material regarding our products and services,
- have asked you for your consent to share it, and you’ve agreed
- Improve your online experience using our product.
To whom your Personal Information may be disclosed:
We may disclose your Personal Information for the above purposes to other parties including:
- Other group companies and any subcontractors, agents, or service providers who work for us or provide services to us or group companies (including their employees, sub-contractors, service providers, directors, and officers)
- Law Enforcement Authorities, Government Authorities, courts, dispute resolution bodies, our regulators, auditors, and any party appointed or requested by our regulators to carry out investigations or audits of our activities
- Statutory and regulatory bodies and authorities (including the government) investigating agencies and entities or persons, to whom or before whom it is mandatory to disclose the Personal Information as per the applicable law, courts, judicial and quasi-judicial authorities, and tribunals, arbitrators, and arbitration tribunals
- Overseas regulators
- Is anybody else that we’ve been instructed to share your Personal Information with by you
Cross-Border Data Transfer
Personal Information we hold about you may be transferred to other countries outside your residential country for any of the purposes described in this Privacy Policy.
You understand and accept that these countries may have differing (and potentially less stringent) laws relating to the degree of confidentiality afforded to the information it holds and that such information can become subject to the laws and disclosure requirements of such countries, including disclosure to governmental bodies, regulatory agencies, and private persons, as a result of applicable governmental or regulatory inquiry, court order or another similar process. In addition, several countries have agreements with other countries providing for the exchange of information for law enforcement, tax, and other purposes.
If we transfer your Personal Information to third parties for purposes stated in this Privacy Policy, we will use our best endeavors to put in place appropriate controls and safeguards to ensure that your Personal Information is kept accurate, adequately protected, and processed only for specified and reasonable purposes in a manner that is fair, transparent and has a lawful basis, and is stored for no longer than is necessary.
Data Security
We are committed to protecting your Personal Information in our custody. We take reasonable steps to ensure appropriate physical, technical and managerial safeguards are in place to protect your Personal Information from unauthorized access, alteration, transmission, and deletion. We work to protect the security of your personal information during transmission by using encryption protocols. We use multi-layered controls to help protect our infrastructure, constantly monitoring and improving our applications, systems, and processes to meet the growing demands and challenges of security. We ensure that the third parties who provide services to us under appropriate contracts, take appropriate security measures to protect your Personal Information in line with our policies.
Retention and Deposal of Data
We keep the Personal Information we collect about you on our systems or with third parties for as long as it is required for the purposes set out in this Privacy Policy and for legal or regulatory reasons. We will only use your Personal Information for those purposes and will make sure that your privacy is protected. We shall take reasonable steps to delete or permanently de-identify Personal Information that is no longer needed.
Links to Other Websites
Our Platform may contain links to the websites of other organizations. This privacy policy does not cover how that organization processes Personal Information. We encourage you to read the privacy policies on the other websites you visit.
Children’s Privacy
Our platform is directed to be used by adults only. If you are not an adult, while you may look at our site, you should not make a purchase, register, or submit Personal Information to us. We or our associates /affiliates do not knowingly collect information from minors.
Your Rights as A Customer
We understand that when you interact with Adorable, you have rights over your Personal Information. These rights involve providing reasonable steps to allow you to access your Personal Information and correct any errors among others. If you are not satisfied with our response or have unresolved concerns, you can get in touch with us to resolve the issue by means adorablehyd@gmail.com.
CUSTOMER GRIEVANCE REDRESSAL POLICY
BackgroundCustomer satisfaction is one of the key focus areas and an integral part of adorable founding principles and business policies. We strongly believe that customer satisfaction is the most important factor in the growth and development of our business and hence, at Adorable we have adopted customer-centricity as a priority in developing our business processes. This Customer Grievance Redressal Policy summarises and outlines the framework for addressing customer grievances.
- Objective
The objective of this Grievance Policy is to provide a framework:
- to ensure the provision of timely and effective resolution of issues raised by customers.
- to keep customers informed about how they can reach out to us to resolve their queries and grievances.
- Principles governing the Grievance policy
Policy on grievance redressal is governed by the following principles:
- The customer shall be treated fairly at all times.
- Issues raised by customers are always attended to with courtesy and on time.
- Customers are provided with effective and satisfactory resolutions within a reasonable period.
- Customers are fully informed of avenues to escalate their issues/ grievances if they are not fully satisfied with the response to their complaints.
- Customer Support
Any customer can reach out to our Customer Support team/ representative through telephone or electronic mode in the following manner. Email customer service at
- For all local customers: adorablehyd@gmail.com
- Call at Customer Service Desk
- Phone: 9963005235 (Mon to Sat, 8 AM to 10 PM and Sun, 10 AM to 7 PM)
- Chat with our Customer Service Team
- On Adorable App and Desktop (Mon to Sat, 8 AM to 10 PM and Sun, 10 AM to 7 PM)
Specific complaint numbers will be given to the complaints lodged by the customers to help them track the status of their complaints.
- Customers will be offered a customer support facility during business hours (Mon to Sat, 8 AM to 10 PM and Sun, 10 AM to 6 PM)
- Grievance Officer
Given below are the contact details, name, and designation of the Grievance Officer of Adorable. This information is provided following applicable provisions of the Information Technology Act 2000 and rules made there under the Consumer Protection (E-Commerce) Rules, 2020:
Name: Mr. Sree Harsha
Designation: Manager
Address: Flat No-60601, Indu Fortune Fields Gardenia Apartment, phase-13, KPHB Colony, Kukatpally, Hyderabad-500085.
Email Id: adorablehyd@gmail.com
Phone: 9963005235
Time: Mon to Sat (8 am to10 pm)
- Need to Know:
- Adorable DOES NOT solicit confidential details like your OTP/CVV/PIN/Card Number/ Bank account details through any means. Adorable never calls users/customers with offers, discounts on products, and offering gifts.
- Scamsters/fraudsters attempt various techniques such as ‘phishing’, to contact, influence, and defraud consumers. Adorable regularly cautions its customers against sharing any personal or payment-sensitive information with unknown persons as such sharing leads to unauthorized use and/or fraud and consequent financial loss.
- Adorable shall not be liable for any loss, damage, or expense incurred by a customer where the customer has shared personal and/or payment-sensitive information with scammers/fraudsters.
- We also request and encourage our customers to report such attempts or incidents to our Grievance officer (or Customer care) to enable us to investigate and explore legal recourse.
- Adorable relies on payment partners and banks. In certain cases, involving payment/refund issues, we might see a delay as that is beyond our control once we pass the investigation to them however, we try our best not to exceed timelines stated in this policy
CONTACT US
For any further queries and complaints related to privacy under applicable laws and regulations, you could reach us at:
Contact Email Address: adorablehyd@gmail.com
BY INFORMATION TECHNOLOGY ACT 2000 AND THE RULES MADE THERE UNDER, THE NAME AND CONTACT DETAILS OF THE GRIEVANCE OFFICER ARE PROVIDED BELOW
GRIEVANCE/ NODAL OFFICER – CUSTOMER SERVICES
Name: Sree Harsha
Email: adorablehyd@gmail.com
NOTIFICATION OF CHANGES
We keep our Privacy Policy under regular review to make sure it is up-to-date and accurate. Any changes we may make to this Privacy Policy in the future will be posted on this page. We recommend that you revisit this page regularly to check for any updates.